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Returns


Returns policy

We want you to be completely satisfied with your online purchase and will gladly accept returns on full-priced items in Australia within 14 days of delivery.

  • Return items must be in new, unused condition and in the original packaging
  • Unfortunately, for health and safety reasons, we cannot accept returns for pierced earrings
  • If your item is a custom order or a part of a sample sale, these are final sale and are not eligible for returns
  • Return postage will be at the buyer's expense. We recommend using a tracked service as we're not responsible for lost return packages
  • Please note that your original shipping fee is also non-refundable and will be removed from your refundable amount.  

How to lodge your return

Please contact us immediately at info@lumeatelier.co if you need to return something. 

Refunds

Refunds will be processed and returned via the original payment method within 2-5 business days of your item being received by us. Alternatively you can choose to keep store credit by letting us know in your email. 

Returns address

Lume Atelier
PO Box 635
Kogarah NSW 1485